Shipping & Delivery Information
From Our Fulfillment Network to Your Door
At Tibxervaโข, operated by SHUHUA SPORTS CO., LTD., we aim to make every delivery clear, dependable, and easy to follow.
This policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect if a package is delayed, damaged, or lost in transit.
How We Fulfill Orders
Tibxervaโข home fitness products may be shipped from different manufacturing facilities, partner warehouses, or regional fulfillment centers.
Using a distributed fulfillment network allows us to:
- Keep a wider selection of home fitness products available
- Reduce unnecessary storage and handling
- Route orders through a suitable warehouse
- Maintain practical pricing
- Improve delivery coverage across multiple regions
Because products may leave from different facilities, orders containing several items may occasionally arrive in separate packages.
Order Preparation
After your order is confirmed, it enters our processing system for verification, inspection, packaging, and shipment preparation.
Standard Processing Time
Most orders are prepared within:
2โ5 business days
Busy Periods
During holidays, major promotions, product launches, or periods of high demand, processing may take up to:
6 business days
Business days generally exclude weekends and public holidays.
You will receive a shipment confirmation once your order has been handed to the carrier.
Shipping Charges
A flat shipping fee of $6.99 USD may apply to an order unless a free-shipping promotion or another checkout offer is available.
The exact shipping cost will be displayed before payment is completed.
Additional customs charges, import taxes, or local handling fees are not included unless clearly stated during checkout.
Estimated Delivery Windows
Delivery time begins after the order has been dispatched and does not include processing time.
United States
Estimated delivery:
8โ14 business days
Canada, United Kingdom, and Australia
Estimated delivery:
10โ16 business days
Other International Destinations
Estimated delivery:
14โ21 business days
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery speed may be affected by:
- Destination and regional carrier coverage
- Customs inspections
- Public holidays
- Severe weather
- Local postal delays
- High-volume shopping seasons
- Incomplete or incorrect shipping information
Shipment Tracking
Once a tracking number becomes available, it will be sent to the email address used at checkout.
Please allow 1โ3 business days for the carrierโs tracking system to display the first update.
A tracking number may initially show messages such as:
- Label created
- Shipment information received
- Awaiting carrier scan
- Tracking unavailable
This normally means that the shipping information has been submitted and the parcel is waiting for its first carrier scan.
A temporary lack of tracking activity does not necessarily mean that the package has stopped moving.
Multiple-Package Deliveries
Some orders may be divided into more than one shipment because items are stored at different fulfillment centers.
When this happens:
- Each package may have a separate tracking number
- Parcels may arrive on different days
- You will not be charged an additional shipping fee solely because the order was divided
Please review all tracking information before reporting missing items.
International Orders and Customs
International shipments may be sent on a Delivered Duty Unpaid basis, depending on the destination and shipping service.
This means that the recipient may be responsible for:
- Import duties
- Customs taxes
- Value-added tax
- Brokerage charges
- Local carrier handling fees
These charges are determined by local authorities and are not controlled by Tibxervaโข.
Customs requirements vary by country. We recommend reviewing your local import rules before placing an order.
Tibxervaโข is not responsible for delays caused by customs inspection, unpaid import charges, or local clearance procedures.
Address Changes and Cancellations
We begin preparing orders shortly after they are placed.
Requests to change an address or cancel an order should be submitted within 12 hours of purchase by emailing:
Please include:
- Order number
- Full name
- Current shipping address
- Requested correction or cancellation
We will make a reasonable effort to process the request, but changes cannot be guaranteed once the order has entered fulfillment or has already shipped.
Customers are responsible for reviewing all delivery details before completing checkout.
Incorrect or Incomplete Addresses
Please ensure that the following information is accurate:
- Recipientโs full name
- Street and building number
- Apartment, suite, or unit number
- City and postal code
- State, province, or region
- Country
- Telephone number
If a package is returned because of an incomplete address, incorrect details, failed delivery attempts, or refusal to pay customs charges, additional shipping fees may apply before the order can be resent.
Refunds for returned parcels may be reduced by non-refundable shipping or handling costs where permitted.
Delayed Deliveries
Occasional delays may occur even when an order is moving normally through the carrier network.
Before contacting support, please:
- Review the latest tracking update.
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the local carrier if marked as delivered.
- Allow a short additional period during holidays or customs clearance.
If the order remains significantly beyond the estimated delivery window, contact our support team for assistance.
Damaged Packages
Please inspect your order as soon as it arrives.
If the product or parcel appears damaged, email us within 72 hours of delivery.
Include:
- Order number
- Clear photographs of the outer packaging
- Photograph of the shipping label
- Images showing the damaged product
- A description of the issue
Please keep the packaging and product until our team has completed its review.
Depending on the circumstances, we may provide replacement parts, a replacement product, or another appropriate resolution.
Lost Shipments
A package is considered lost only after the shipping carrier or fulfillment partner confirms that it cannot be delivered or located.
If your shipment appears lost:
- Contact us with your order number
- Provide the most recent tracking information
- Allow time for a carrier investigation
When a package is officially confirmed as lost in transit, Tibxervaโข may arrange a replacement or another suitable solution at no additional product cost.
Claims involving incorrect delivery addresses, unattended delivery locations, or packages marked as delivered may require additional investigation.
Packages Marked as Delivered
If tracking shows โDeliveredโ but you cannot locate the parcel:
- Check porches, entrances, garages, and secure areas
- Ask neighbors or building staff
- Confirm the shipping address on your order
- Contact the delivery carrier
- Wait up to 48 hours, as some carriers scan parcels before final delivery
If the package remains missing, contact us so we can review the available delivery details.
Contact Our Delivery Support Team
For shipping, tracking, or delivery assistance, contact:
Brand: Tibxervaโข
Legal Company: SHUHUA SPORTS CO., LTD.
Email: service@tibpxrv.com
Please include your order number in the subject line so we can locate your shipment more efficiently.
Reliable Delivery for Your Home Fitness Routine
Thank you for choosing Tibxervaโข.
We are committed to preparing your order carefully, providing clear tracking information, and helping resolve eligible shipping concerns as fairly and efficiently as possible.