Privacy & Data Protection
Effective Date: July 27, 2026
At Tibxervaβ’, operated by SHUHUA SPORTS CO., LTD., we respect your privacy and take the protection of your personal information seriously.
This policy explains what information may be collected when you browse our website, place an order, contact customer support, or interact with our services. It also describes how that information may be used, shared, stored, and protected.
By using our website, you acknowledge the practices described below.
1. Information We May Receive
We collect only the information reasonably needed to operate our online store, process purchases, provide support, and improve the customer experience.
Information You Submit
You may provide personal information when you:
- Place or manage an order
- Create or update an account
- Subscribe to promotional emails
- Submit a customer service request
- Participate in a survey or promotion
This information may include:
- Full name
- Email address
- Telephone number
- Billing and delivery addresses
- Order and purchase details
- Product preferences
- Messages, photographs, or documents sent to customer support
Payment Information
Payments are handled through authorized third-party payment providers.
Tibxervaβ’ does not normally receive or store your complete debit or credit card number. Payment processors may collect card details, billing information, security codes, and other data required to authorize a transaction.
Information Collected Automatically
When you access our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Time spent on the website
- Shopping cart and checkout activity
- Cookie and analytics identifiers
2. Why We Use Personal Information
We may use collected information for the following purposes:
Order Management
- Confirming and processing purchases
- Arranging delivery
- Providing tracking information
- Managing cancellations, returns, and refunds
- Sending important service notices
Customer Assistance
- Responding to questions
- Investigating order problems
- Handling product-related requests
- Improving after-sales support
Website Improvement
- Understanding how visitors use our store
- Improving website performance
- Developing better navigation and checkout experiences
- Personalizing products or content where permitted
Safety and Fraud Prevention
- Verifying transactions
- Protecting customer accounts
- Detecting suspicious or unauthorized activity
- Enforcing our store policies and legal rights
Marketing Communications
With your consent where required, we may send:
- Product announcements
- Promotional offers
- Shopping reminders
- Brand updates
- Relevant advertising
You may unsubscribe from promotional emails at any time.
3. When Information May Be Shared
We do not sell personal information in exchange for direct monetary payment.
We may share limited information with trusted service providers that help us operate the store, including:
- E-commerce and website hosting providers
- Payment processors
- Shipping and logistics companies
- Customer support platforms
- Fraud prevention services
- Analytics providers
- Email and advertising partners
- Professional advisers and regulatory authorities
These parties may only receive information reasonably required to perform their services and are responsible for handling data according to their own privacy obligations.
We may also disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful government requests
- Protect customers, our business, or third parties
- Investigate fraud or security incidents
- Complete a merger, acquisition, restructuring, or transfer of business assets
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support store functionality and understand visitor activity.
Essential Cookies
These help operate important website features such as:
- Shopping carts
- Account login
- Checkout
- Payment security
- Language and region preferences
Analytics Cookies
These help us understand:
- Which pages are visited
- How customers navigate the website
- Whether website features are working effectively
- Where performance improvements may be needed
Advertising Cookies
Where permitted, advertising partners may use cookies or similar tools to:
- Measure advertising performance
- Limit repeated advertisements
- Display more relevant promotions
- Understand whether an advertisement resulted in a website visit or purchase
You can manage cookies through your browser or any cookie preference tool displayed on our website. Disabling certain cookies may affect the functionality of the store.
5. Advertising and Analytics Partners
We may use services provided by platforms such as Google, Meta, or similar advertising and analytics providers.
These companies may independently collect technical and browsing information in accordance with their own privacy policies. Their services may include advertising measurement, audience analysis, remarketing, and website performance reporting.
You can review and adjust personalized advertising settings through the relevant platform or device settings.
6. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Improper disclosure
- Destruction
Our website may use encrypted connections and secure third-party checkout services to protect sensitive transaction data.
However, no online system, transmission method, or storage platform can guarantee absolute security. Customers should also protect their passwords, devices, and account information.
7. How Long Information Is Kept
We retain personal information only for as long as reasonably necessary to:
- Complete orders
- Provide customer service
- Maintain financial and transaction records
- Resolve disputes
- Prevent fraud
- Meet tax, accounting, and legal obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, it may be deleted, anonymized, or securely restricted.
8. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request:
- Access to personal information held about you
- Correction of inaccurate information
- Deletion of certain personal information
- Restriction of certain processing activities
- A copy of eligible information
- Withdrawal of previously provided consent
- Opt-out from marketing communications
- Information about how your data is used or shared
Some requests may be limited where information must be retained for legal, security, fraud-prevention, or transaction-record purposes.
To submit a privacy request, contact us using the email address listed below. We may need to verify your identity before completing the request.
9. Promotional Emails
Customers may receive operational emails related to:
- Order confirmations
- Shipping updates
- Payment issues
- Return requests
- Account security
- Customer service communications
These messages are necessary to manage purchases and may not include an unsubscribe option.
Marketing emails are optional. You may stop receiving them by selecting the unsubscribe link included in the message or by contacting customer support.
10. Childrenβs Information
Our products and services are intended for adults and are not directed toward children under the age required by applicable law.
We do not knowingly collect personal information directly from children. If a parent or guardian believes that a child has submitted information to us without appropriate permission, they may contact us to request its review or removal.
11. External Websites
Our website may contain links to payment services, social media platforms, shipping providers, or other third-party websites.
Tibxervaβ’ does not control the content, security practices, or privacy policies of external websites. We recommend reviewing the privacy information provided by each third party before submitting personal information.
12. International Data Processing
Our service providers may process or store information in countries other than the country where you live.
Privacy and data protection rules may differ between jurisdictions. Where required, reasonable measures may be used to support the lawful transfer and protection of personal information.
13. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect:
- Changes to our services
- Updates to website functions
- New service providers
- Legal or regulatory requirements
- Changes to our business practices
The latest version will be posted on this page with an updated effective date. Continued use of the website after a revision means the updated policy will apply to future interactions.
14. Contact Our Privacy Team
For privacy questions, data requests, or concerns about how your information is handled, please contact:
Brand: Tibxervaβ’
Company: SHUHUA SPORTS CO., LTD.
Email: service@tibpxrv.com
Please include βPrivacy Requestβ in the email subject line and provide enough information for us to understand and respond to your request.